Company Insight
This is our second year sponsoring a family, for the holidays, through our local Salvation Army. This year’s family, a single mother with one and four-year old daughters, was so much fun to work with. QWANtify team members provided socks, boots, gloves, scarves, hats, snowsuits, a pre-lit tree, pajamas, sweaters, grocery and book-store certificates, and food (vegetables, fruits, mile, stuffing, turkey, bread, eggs, soups, butter, cereal, etc.) and many more essential items along with some toys.
This is one of the most gratifying programs I’ve been involved with. The hope, joy, and gratefulness of those involved is something everyone should experience. In a world where there is so much excess, I’ve found something as simple as giving to those less fortunate is very rewarding.
Hope you can join us and others next year in an effort to ensure more families have a Happy Holiday!!
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It has always been important to me to do everything within my power to make life easier for our clients.
I remember when I first went into the business development field. I always strove to share something important with potential and current clients, even if we weren’t providing services to them.
Like the time years ago when a potential client mentioned they needed to research products for batch processing large amounts of data between two disparate platforms. The client needed to pass condition codes between the two platforms and had no idea if the technology existed. By luck I could provide information on a tool I used not more than 12 months earlier that worked splendidly for a new project I managed that had to condition-code pass between 30 applications on two disparate platforms.
Or the time when I was able to share information with a potential client on UW-Whitewater’s formation of a new Business Analysis certificate program.
These two examples are with clients we didn’t or haven’t yet worked with. Why would I offer something while expecting nothing in return? Because it’s part of my personal philosophy and QWANtify’s corporate culture. We acknowledge the importance of providing Value-Added Services.
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I learned a valuable lesson while at Wisconsin Power and Light (now Alliant Energy) when I was taught Everyone is Our Customer. This lifelong philosophy is one we brought forward and built QWANtify upon.
What does this phrase mean? Here are a couple of examples of the philosophy in practice:
* I call the Help Desk because my laptop isn’t working. I’m their customer and they’re mine as well. This is demonstrated in our mutual respect.
* If a customer asks me a question that is out of my line of expertise and I refer them to someone else, I follow-up with the customer to ensure their question was adequately answered. If it wasn’t, I personally find the answer for them.
Why is it so important to ensure Everyone is Our Customer? It shows the customer we are genuinely interested in their well-being and prosperity, that we’re in the partnership for the long-term, and we’re not cutting corners to make a quick dollar.
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December 20, 2007 · by Tammy Adler
I talk a lot about how important community involvement is to me. By now you’re probably sick of my soapbox.
This fall QWANtify formed a Community Involvement Committee, of which I am not a member. It’s important to me that I not conscientiously or subconscientiously influence out team’s community volunteering decisions.
Team members who volunteer for this committee meet and discuss volunteer activities throughout our community. They come up with ideas our team may corporately embrace. This winter the committee selected to again adopt a family for the holidays through the Salvation Army. The committee is also looking at what types of activities may be of interest to our team throughout next year.
The committee is a great addition and fits in very well with our corporate culture.
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*It’s important to me that I continuously improve. This fall, after all of our team members were with us for a year, they conducted their first annual evaluation of me.
I introduced the idea to the team over the summer and offered to have them draft the review questions. They preferred I draft the first cut of the evaluation questions and seek their ideas for the final cut.
To ensure anonimity, reviews were emailed out to each team member. Team members completed the reviews online, printed and mailed them in company stamped self-addressed envelopes back to our office manager. Our office manager then compiled, tablulated and averaged the responses, added all verbal comments and presented the review to me so I could add my action plan for each section. After I completed my action plan, the evaluation was emailed back out to each team membver for their final review.
This was a great experience for everyone. Hopefully it enabled everyone to realize that every one needs to and has the ability to continuously improve.
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November 21, 2007 · by Tammy Adler
Last Wednesday, November 13, our team went to Vitense Golfland for a round of mini golf. It’s amazing how such a simple activity can be so much fun.
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November 19, 2007 · by Tammy Adler
I’m so excited and impressed with QWANtify’s team members. This year everyone banded together to make our 2008 United Way campaign even more successful than our first campaign.
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November 14, 2007 · by Tammy Adler
I’m so excited. Our new website launched last Friday, November 1, 2007!
We worked hard to design a site that depicts the professional nature of our business, informs our clients of our mission, motivation, ethics and offerings while providing beneficial information for those interested in joining our team.
I encourage you to peruse the new site, read and comment on the blogs, and let us know what you think.
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